The Motivating Potential Score in Medical Records Staff of Training Hospitals in Isfahan, Iran*

Human resources are one of the factors most effective on the success or failure of an organization and service motivation is a factor which affects the quality and quantity of activity of an organization. The present study aimed to determine the motivating potential score (MPS) of medical record staff of training hospitals in Isfahan, Iran, over the years of 2011-2012.
This was an applied and descriptive survey. The statistical population of the study included all staff of the medical records departments of training hospitals in Isfahan. The participants consisted of 127 individuals selected by conducting a census. The data collection tool was Hackman and Oldham’s Job Characteristics Scale. The content validity of the scale was confirmed by experts and its reliability was approved through calculation of Cronbach’s alpha (α = 0.84). The collected data were analyzed using descriptively statistics (frequency percentage, mean, standard deviation, and etc.) and inferential statistics (MANOVA, Fisher's LSD) in SPSS software.
This study results showed that the MPS index with the score of 40.665 was at a medium level among medical record staff. There was a significant difference among hospitals in terms of mean MPS according to the unit of service in the medical records department.
Findings showed that occupations related to medical records have been designed in a way that can provide an average degree of working motivation for individuals. Therefore, the improvement of MPS requires a high degree of efforts by managers at all levels of hospitals, universities of medical sciences, and especially, human resources.