The evaluation of citizen's satisfaction with municipality performance and its role in financing of urban management. Case study: Sabzevar city

The municipality is responsible for providing an appropriate environment for citizens Citizens compare the municipality's performance with their wants and needs, This comparison suggests that the notion of satisfaction. If citizens are satisfied with the performance of municipality they have a greater incentive to participate with it. Henc the satisfaction with municipality performance can be seen as an important factor in urban development. Given the importance of the issue, this article has attempted to investigate citizen's satisfaction with the performance of Sabzevar Municipality and its impact on financing of municipality. General approach to research is analytical – descriptive. survey type is field study. Tools for field data collection is questionnaire that it is distributed in selected areas of low-income, high-income and middle-income of Sabzevar according to sample size of each area in a random method.This research shows that satisfaction levels in high income areas is more than low and middle income areas and this difference is statistically significant. Next research finding indicate citizen's satisfaction with the municipality performance has significant influence on the amount of their financial participation .This means that citizens are more satisfied with the performance of municipalities, have a greater incentive to financial participation. The municipality can increase the level of satisfaction of citizens by improving its performance that this improves municipal finances through citizen participation ultimately.