Effect of Human Resources Management on the Quality of Services Based on Hospital Accreditation
Author(s):
Article Type:
Research/Original Article (بدون رتبه معتبر)
Abstract:
Background
The quality of services is the most important determinants of successful hospital in competitive world. The aim of this study was to investigate the effect of human resource management based on hospital accreditation standards on the quality of hospital services using SERVQUAL model.Methods
The method of this research In terms of purpose, was functional and applied, In terms of data collection, was descriptive, statistical community includes 310 family hospital clinical personnel in Rasht at fall of 2016, This sample was selected randomly, based Morgan table evaluated 175 persons. For data collection standard questionnaires Based on Iran's Ministry of Health and SERVQUAL used, for Information analysis, structural equation modeling with partial least square method was used with the Smart PLS2 software.Results
Test hypotheses suggest that empowering human resources management based on the accreditation standards for hospitals affects the quality of hospital services significantly. The most important factors in the management and empowerment of human resources include: education and empowerment of employees (0.950), policies and methods (0.949), safety and occupational health and environmental health guideline book (0.938).Conclusion
In order to improve the quality of hospital services as accreditation view, it is important notice to the management and empowerment of human resources items and it is suggested that hospital managers consider it to be the priority of their programsKeywords:
Language:
English
Published:
Journal of Evidence Based Health Policy, Management and Economics, Volume:1 Issue: 4, Dec 2017
Pages:
211 to 221
https://magiran.com/p1785969
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