Assessment Effects of Neighborhood Management-based on the Trust of Citizens in Urban Management (A Comparative Study of Two Tehran Neighborhoods: Tajrish and Shahadat)

In the recent years many of urban management institutions in the world have an emphasis on promoting a bottom-up participatory approach in the neighborhood associations.
‘Neighbourhood management’ is an approach that enables local communities and service providers to work together at a neighbourhood level to improve services and quality of life. It does this by joining up local services and making them more responsive to local needs. It is a process which recognises the uniqueness of each place; allowing the people that live, work or provide services in it to build on its strengths and address specific challenges.In another definition ‘Neighbourhood management’ (NM) is broadly defined as a process which brings the local community and local agencies together, at neighbourhood level, to tackle local problems and improve local services. This process has been particularly applied to deprived neighbourhoods. There are seven key elements of Neighbourhood management: A clearly defined neighbourhood, Resident involvement and support for residents to get involved, A dynamic neighbourhood manager with ‘clout’, A local partnership to provide strategic direction, Support and commitment from the local authority and Local Strategic Partnership, Quality information, Commitment of service providers.
Neighborhood management tackles"quality of life" issues in communities through working to narrow the gap between the most disadvantaged neighbourhoods and the rest of society.it focuses on six target areas:crime and community safety, Education, Environmental qualities, Health, Housing, jobs and Traning.
Its aim is to change the way mainstream services are delivered through: changing corporate policies,reallocating mainstream resources,reshaping the way mainstream services are delivered, joining up services and imporving access for service users. Iran is the country that has low level of citizen participation in urban management .because of this matter in this recent years Trying to achieve neighborhood management- based. Creation of neighborhood houses and community participation in community guidelines are crucial steps towards realize this approach in urban management.
This article aims to evaluate the performance of two neighborhoods House in Tajrish and Shahadat neighborhoods in Region tehran and Effects of neighborhood management- based on the trust of citizens in urban management . Research methods that was employed for this paper is descriptive – analytical and ANP techniques, Mann Whiteney-U test and Spearman's test are statistical methods that used in this research. The results show that neighborhood house in Shahadat neighborhood has been able to witness his performance and for this matter increase the level of citizen's trust in city management unlike Tajrish neighborhood. However the existence of flexible management and use of local expertise is effective for better Neighbourhood management. There are some suggestions in order to improve performance in two neighborhood houses: Published weekly and monthly publications on various topics in neighborhoods, Identify authoritative people and inviting them to the neighborhood houses, Promote participation in decision-making neighborhood houses, Putting useful information on the website to learn more and more local residents about their neighborhood houses, use of neighborhood schools in order to create training programs in association with civil rights and partnerships.