Designing and Testing a Model of Some Antecedents and Outcomes of Emotional Labor Strategies

Objectives The purpose of this study was to design and test a model of some antecedents and outcomes of emotional labor strategies.
Methods The research sample consisted of 210 nurses of Golestan Hospital in Ahwaz who were selected by simple random sampling method. The study instruments were emotional labor, emotional intelligence, positive events, emotional display rules, emotional exhaustion and turnover intention questionnaires. Data analysis was performed using Structural Equation Modeling (SEM) in SPSS V. 21 and AMOS V. 21.
Results The proposed model relatively fitted the data. Better fit and more meaningful results were obtained by omitting one non-significant path (positive events to surface acting) and correlating the errors of one path (surface acting and deep acting). Findings also revealed that emotional intelligence and emotional display rules directly affect surface acting and deep acting; positive events directly effects deep acting and both emotional labor strategies directly effect on emotional exhaustion and turnover intention.
Conclusion The meditating role of emotional exhaustion on the relationships of emotional labor strategies and turnover intention was confirmed