Technical performance evaluation of ERP packages with two-stage DEA approach
Author(s):
Article Type:
Research/Original Article (دارای رتبه معتبر)
Abstract:
Enterprise resources planning (ERP) systems attract many attentions from industry sector because of their ability to facilitate and integrate the enterprise operations. However, many expenses accompany the implementation of these systems and consecutive changes which doing a precise and comprehensive performance evaluation a necessary part of this process. These evaluations should consider operational and technical aspects of ERP systems to reflect the effectiveness of them toward the organization's requirements. In this paper, a two-stage data envelopment analysis model (DEA) is presented in order to evaluate the efficiency of ERP systems in such a way that the operational and the technical aspect are evaluated in the first stage and the second stage of DEM model, respectively. Based on the obtained results the ERP systems’ functionality and customizability to the client processes are the two key features that need to be considered by the providers. Furthermore, the findings of parameter sensitivity analysis of the proposed model provide deep and managerial insights into the further usability improvements of ERP systems.
Keywords:
Language:
English
Published:
Journal of Industrial Engineering and Management Studies, Volume:5 Issue: 2, Summer-Autumn 2018
Pages:
61 to 82
https://magiran.com/p1917352
دانلود و مطالعه متن این مقاله با یکی از روشهای زیر امکان پذیر است:
اشتراک شخصی
با عضویت و پرداخت آنلاین حق اشتراک یکساله به مبلغ 1,390,000ريال میتوانید 70 عنوان مطلب دانلود کنید!
اشتراک سازمانی
به کتابخانه دانشگاه یا محل کار خود پیشنهاد کنید تا اشتراک سازمانی این پایگاه را برای دسترسی نامحدود همه کاربران به متن مطالب تهیه نمایند!
توجه!
- حق عضویت دریافتی صرف حمایت از نشریات عضو و نگهداری، تکمیل و توسعه مگیران میشود.
- پرداخت حق اشتراک و دانلود مقالات اجازه بازنشر آن در سایر رسانههای چاپی و دیجیتال را به کاربر نمیدهد.
In order to view content subscription is required
Personal subscription
Subscribe magiran.com for 70 € euros via PayPal and download 70 articles during a year.
Organization subscription
Please contact us to subscribe your university or library for unlimited access!