U.k. Parliamentary and Health service Ombudsman: Introduction and Performance

Parliamentary and health services Ombudsman is one of the most important institutions for handling public complaints from UK enforcement agencies. It was set up by Parliament to provide an independent complaint handling service for complaints that have not been resolved by the NHS in England and UK government departments. Parliamentary and health services Ombudsman share its findings to help drive improvements in public services and complaint handling. It is not part of the government or the NHS in England. Ombudsman combines the two statutory roles of Parliamentary Commissioner for Administration (the Parliamentary Ombudsman) and Health Service Commissioner for England (Health Service Ombudsman). Ombudsman powers are set out in the Parliamentary Commissioner Act 1967 and the Health Service Commissioners Act 1993. This Paper reviews the latest Parliamentary and health services Ombudsman report.