Identifying the causes of e-government development plan failure in Iran from authorities and citizens perspectives and providing solutions for its success: Qualitative study in Hormozgan province

In Iran E-government project has been started many years ago, but due to some barriers or challenges, still is not a successful program. In this study, we try to identify the cause of e-government failure and introduce some solutions. Since both the government and citizens in e-government as providers and users of these services are important; accordingly, this research, studies e-government barriers from the both perspective of authorities and citizens. An in-depth qualitative research method was conducted to answer research questions. 30 semi-structured interviews were conducted with governmental authorities and private offices provider of e–government services and citizens in Hormozgan province. Collected data was analyzed by using the 7 step of Colaizzi's method with help of MAXQDA software. The findings showed that barriers from the perspective of authorities are in 5 categories including human barriers, technical-structural barriers, economical barriers, political–legal barriers and cultural barriers. The identified barriers from the perspective of citizens were classified into 4 classes in order of importance embraces human barriers, technical-structural barriers, cultural barriers and economical barriers. Ultimately, some useful solutions were presented to overcome these barriers.