A Model for Chief Information Officer’s Tasks in Higher Education Institutions

This study aimed to identify and introduce a conceptual model of IT manager’s tasks in higher education institutions . The research methodology was exploratory mixed method. In this regard, the relevance research literature reviewed and IT manager’s key tasks and sub-tasks identified by using the meta-synthesis qualitative method. Sampling in qualitative part was purposefully and took place after five-step documents screening process. The qualitative data were analyzed by content analysis. Also the kappa coefficient (0/653) about the reliability of the qualitative part was assessed as desirable. in the quantitative part IT managers from public universities in Tehran (Shahid Behshti University, University of Tehran, Sharif University of Technology & Amirkabir University of Technology), comprised the study population. The census sampling method was used in quantitative part. In the following a questionnaire was developed based on qualitative results and the validity of the questionnaire was verified by experts and also the reliability of it, was estimated at 0/88. Then it distributed among 53 IT managers in the selected institutes. The quantitative data were analyzed with descriptive statistics (percentage & mean) and inferential statistics (one sample t test & Friedman test) . The results indicated that based on meta-synthesis results 12 key tasks and 61 sub-tasks of IT managers in higher education institution was identified. Also among the identified key tasks; providing infrastructure, negotiation, leadership, Coalition building and facilitating, entrepreneurship, finance director and resources allocation, change agent, coaching and inspiring, monitoring and evaluation, policy making, team building and communication, respectively were in the first to twelve key tasks of IT managers in higher education. From the perspective of research participants, all of the identified tasks of the Chief Information Officer’s in higher education have been above average. Nevertheless, attempt to provide IT infrastructure, Negotiation and bargaining with all stakeholders and also the role of IT leadership has been identified as the three key tasks of the universities Chief Information Officer’s.