Identifying and Explaining the Antecedents and Consequences of Human Resources MumEffect Using Delphi Fuzzy Approach

Undoubtedly, mum effect is a source of ignorance; when mum effect among employees of the organization, ignorance increases, and learning and adaptability of the organization diminishes. The present study aims to identify and explore the effective antecedents and consequences of human resources mum effect using fuzzy Delphi approach in governmental organizations. This research has a combined quantitative and qualitative method and inductive deductive paradigm. It is an applied research in terms of purpose, and terms of the nature and methods is a descriptive survey. The statistical population of the present study consists of knowledge workers of Lorestan province, whose 28 experts have been selected based on the principle of theoretical saturation and using purposeful sampling method. In the qualitative part of the study, semi-structured interviews were used for data collection. The validity and reliability of the questionnaire were verified using CVR coefficient and Kaplan-Cohen test. In addition, a quantitative comparison questionnaire was used to collect information. The validity and reliability of the questionnaire was verified using content validity and test-retest. In the qualitative section, the data obtained from the interview were analyzed using the Atlas.ti software and the coding method and the antecedents and consequences of the human resources mum effect has been identified. Also, in the quantitative part of the research, using the Delphi Fuzzy technique, the prioritization of human resource mum effect antecedents and consequences were done and the most ones were identified. The results of the research indicate that among the antecedents of human resources mum effect, organizational culture, time constraints, compatibility with the norms and values of the organization, ineffective communication and preservation of reputation and reputation are the most important factors causing mum effect in governmental organizations. The results also showed that reduction of learning, organizational indifference, loss of trust and morale of employees, decrease of creativity and innovation, increase of stress and decrease of individual and organizational performance are among the most important consequences or outcomes of mum effect of human resources in governmental organizations.