Communication Apprehension human capitals Model In government organizations: Interpretative Structural approach

The purpose of this study was to design a model for Communication Apprehension human capitals In government organizations using the Interpretative Structural approach. This research is based on mixed researches in deductive-inductive paradigm that is purposeful and practical. In the qualitative section, the statistical population was 30 experts and managers in government organizations. Which were investigated according to purposeful sampling method and up to saturation of required information and theoretical adequacy. In the quantitative section, the statistical population of the research is managers and experts in government organizations whose have been evaluated using a structural interpretation model approach. In the qualitative part of the research, semi-structured interview was used. Its validity and reliability was tested using CVR coefficient and Kappa-Cohen test. In a quantitative section questionnaire was used. Its validity and reliability were measured using content validity and retest. The results of the study included the introduction of three main consequences Communication Apprehension human capitals: Organizational Non-Commitment, Turnover And Burnout of Job and describes how they are formed. for example, Organizational Non-Commitment Poor readiness of people, Increase fear and doubt And the lack of motivation human resources. Thus, Lack of sufficient motivation in addition to creating a climate of distrust among the staff of the organization, Avoiding them from communicating and interacting with each other will also be followed. The consequence of this process is to create an organizational non-commitment