The effect of organizational learning culture on job satisfaction and relationship quality with clients with mediator variable of organizational agility (A case study: Governmental hospitals in Ahwaz city

The purpose was to investigate the effect of organizational learning culture on job satisfaction and relationship quality with customer with mediator variable of organizational agility in Governmental hospitals in Ahwaz city.

The statistical population included all of staffs of governmental hospitals in Ahvaz city. A total of 370 people were chosen. The methodology of this research was survey administrated through a standard questionnaire. To study hypotheses, the Structural Equation Modeling Modeling and PLS software was used.

All hypotheses were confirmed in this study. The effect of organizational learning culture on job satisfaction, customer relationship quality and organizational agility were 0.512, 0.506 and 0.681, respectively. Also, the effect of organizational agility on job satisfaction and customer relationship quality were 0.439 and 0.484, respectively. The effect of the mediator variable was also confirmed.

According to the results of the study, it is necessary to increase the organizational learning culture as well as organizational agility and remove barriers in order to increase employees' job satisfaction and improve the quality of their relationship with clients.