Customer Segmentation In E-Commerce With An Application Approach To The Cash Business Model

The present study aims to segment the customer in e-commerce with an application approach for the cash business model. The statistical population of this study includes an unlimited number of customers who use the online store of Shiraz discount website online. Using Morgan table, 384 people, in order to collect the required data non-randomly in Accessibility has been selected as the research sample. In this research, the standard cash business questionnaire has been used. The combined validity and reliability were confirmed by the validity of the content validity and the reliability of the questionnaire by Cronbach's alpha and the analysis of the research was performed using SPSS26 software. The results of this study indicate that the components of business that include (customer segments, value proposition, communication channels, customer relationship, revenue stream, key resources, key partnership, key activity, cost structure) Customer categorization has a significant impact.