Measuring of the Maturity of knowledge management using the model of the Asian Productivity Organization(Case study: Kurdistan Gas Company)

Message:
Article Type:
Research/Original Article (دارای رتبه معتبر)
Abstract:

The aim of this study is to Measuring the maturity of level of Kurdistan Gas Company to develop the knowledge management system based in the company and to check the existing knowledge processes based on the Asian productivity model.The research method is survey and its type is practical. In order to collect the data, the standard questionnaire of the Asian Productivity Organization and the more questions were usedand its reliability was confirmedaccording to the mean value of Cronbach's alpha coefficient (68.6). The statistical population of the study was 016managers and employees active in this field, and the sample size was 130people using Cochran's formula.Summarizing the scores for measuring the maturity of knowledge management shows a score of 16380.. Due to the fact that this score is between .4and 105, Kurdistan Gas Company is in the second level of knowledge management maturity, ie the beginning level. The focus of this level of maturity is on creating the first repetition of knowledge management activities in the organization.Also, the ranking results of the criteria groups using Friedmann's non-parametric test showed that the highest and lowestscores belongs to the information technology criteria and consequences. The results of the following study of knowledge cycle processes, which were assessedby asking more questions, showed that the highest rank was assignedto "knowledge retention" and the lowest rank was assigned to "knowledge application".The results of the multivariate linear regression coefficient test between the knowledge cycle processes and the 5criteria of the APO model also show that only the "staff" criterion plays a role in the knowledge storage and maintenance process. While the process of creating knowledge in the organization is relatedto the three criteria of "leadership", "process" and "learning and innovation". Also, the criteria of "process" and "learning and innovation" affect the process of knowledge sharing.

Language:
Persian
Published:
Journal of Advertising and Sales Management, Volume:1 Issue: 2, 2020
Pages:
79 to 93
https://magiran.com/p2214775  
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