Performance Evaluation Model for Research Institutes Using an Improved Balanced Scorecard and DEMATEL Technique

In recent decades, innovation and progression in science and technology have become more attractive in developed countries. Therefore, the performance evaluation of research centers has been considered in many researches. The main role of a research institute is achieving a more competitive advantage in technology and science. Many performance evaluation models have been developed for research-based organizations in line with their mission, vision, and strategies, so far. In this paper, the balanced evaluation framework has been provided, which includes the key indicators of the research centers. Also, in this research, organizational perspectives have been derived based on Improved Balanced Scorecard Model. These perspectives are the main aspects of the performance evaluation model. In this research, the proposed framework has been provided by using the DEMETL technique and the Structural Equation Modeling (SEM) as a new ranking approach in developing the evaluation framework. The results illustrate that Financial Perspective has the most impression on other perspectives of the model. Moreover, the proposed model has covered the requirements of upstream organization evaluations.