An Investigation of the Factors Affecting the Development of E- Ticketing Electronic Services in Iran Football Premier League

The aim of this study was to investigate those factors affecting the development of E-ticketing electronic services in Iran football premier league. This study was descriptive and applied. The statistical population consisted of spectators in Esteghlal-Persepolis football match on the 26th October 2016 who attended the stadium to watch the match by E-tickets. Using Morgan table, a sample of 384 subjects was randomly selected. Friedman test was used to prioritize the factors and exploratory factor analysis was used to determine and identify those factors affecting the development of E-ticketing service. The results showed that the identified factors affected the development of E-ticketing. According to these results, the technology acceptance model had the highest effect on E-ticketing service (91%) compared with other variables. The other part of results showed the 75% effect of trust in the club and trust in the technology on the intention to use the E-ticketing service. The effect of the trust building variable on predicting the tendency and intention of using E-ticketing is quite clear and the diffusion of innovation had the lowest effect compared with other variables (64%).