Identifying and ranking the factors affecting the interaction of banks and new financial technologies (fintechs) with a combined approach

Nowadays, financial technology companies (fintechs) are trying to provide new banking services to meet the needs of their clients, so banks are trying to interact with these companies. The purpose of this study was to identify factors affecting banks' interaction with fintechs using sequential heuristic method. For this purpose the data were collected in two stages. In the qualitative section, data were collected and then coded through interviews with 11 bank managers and financial technology service providers selected as targeted judging samples, and four categories of factors including stakeholder characteristics, environmental factors, organizational factors and financial factors. Were identified. Then, in a quantitative step, in a descriptive survey method, based on the findings of the qualitative stage, a design questionnaire and after measuring the validity and reliability between 83 bank managers and financial technology service providers using Cochran's formula and stratified random sampling O selected, distributed, Nonparametric and Friedman tests have been used to examine the factors and rank them. The results show that all identified factors have a favorable effect on this relationship. Also, the characteristics of the highest ranking stakeholders and environmental factors, financial factors and organizational factors are in the next ranks, respectively