investigation the level of citizens' satisfaction with the performance of the municipality and the city council(Case study: Garmi city)

Today, the citizens' sense of satisfaction with the city environment and the services provided by the municipality and city councils is an important factor in motivating people to participate in urban development and improve the quality of their housing. In addition, citizens' satisfaction with the performance of the municipality encourages them to cooperate with urban institutions in order to better perform their duties and provide services in the city. The main purpose of this study is to investigate the level of citizens' satisfaction with the performance of the municipality and city councils of Garmi. The research method in this research is descriptive-analytical, and information is collected in a library and field. The research tool was a questionnaire, which the statistical population was randomly distributed according to Morgan table among 300 residents aged 15 years and older, and finally, the analysis of the questionnaire data also used SPSS software. The results show high satisfaction of citizens with the performance of municipalities and city councils in the physical-environmental dimension and economic and socio-cultural dimensions are in the next category.