The role of human talent in comprehensive quality management and performance

Today, most organizations have found that quality improvement is undeniable in order to survive successfully in today's world. The importance of paying attention to performance for organizations makes every factor affecting it important. In this regard, addressing comprehensive quality management and finding some mediating variables is an undeniable necessity. The purpose of this study is to investigate the role of human talent in relation to comprehensive quality management and performance (studied: Qom Post Bank).

The methodology of the present study, which is among the applied studies in terms of purpose, has been a descriptive survey of the type of correlation. The statistical population in this study is the employees of Qom Post Bank. The required data were collected using standard questionnaire tools and data analysis using structural equation analysis and Smartpls3 software.

The research findings showed that according to the standard coefficient obtained in the structural model in the standard case for the moderator variable obtained 0.91 (positive), human talent as a moderator has a positive effect on the relationship between comprehensive quality management and performance in Post Bank. Qom.

The importance of the key role of human resources in today's advanced organizations is such that researchers ultimately attribute the effectiveness of all techniques and tactics to the human factor. Employee importance is no less important than customers because employees lead to more customers and develop and promote the organization.Keywords: human talent, comprehensive quality management, performance