Designing a social media marketing model for chain stores based on brand equity from a consumer perspective

Social media was introduced to the virtual world to facilitate communication between people and share conten. With the advancement of technology, the attention of retail marketing managers was drawn to them in order to grow and improve social business. The present qualitative research has been conducted with the aim of designing a brand equity model based on social media marketing and using the grounded theory with interview tools from 23 academic experts, managers and experts in the field of marketing and social media with purposeful sampling. Data analysis was performed with MaxQDA software in three stages: open, axial and selective. Based on the results, the model includes influential factors (structural, managerial, store-related and social media-related). Social media marketing includes (advertising, communication and electronic word of mouth ). It encompasses the prevailing context (interactive, competitive and globalizing space). Stakeholders include (religious, technological, and economic factors) that influence social media marketing strategies. Marketing, economic, and human resources actions in the form of strategies shape the marketing implications of brand equity.Marketing managers can take steps to promote brand equity by considering the proposed research model.