Identifying Factors Influencing Organizational Empowerment Based on Knowledge Management Among Sepah Bank Branch Staff

The purpose of this study was to identify the factors affecting organizational empowerment based on KM among employees of Sepah Bank branches in Tehran. The present study is applied in terms of purpose and qualitative-quantitative in terms of information gathering. The statistical population in the qualitative section consisted of academic and organizational experts including senior managers of Sepah Bank in Tehran and familiar with human resources management, and in the quantitative section included all employees of Sepah Bank branches in Tehran. The sample size was 343 in qualitative section with theoretical saturation (20 persons) and in quantitative section by Cochran formula. Data were analyzed using Cronbach's alpha, AVE, AVE matrix, Kolmogorov-Smirnov test, exploratory factor analysis, confirmatory factor analysis, and one-sample t-test. The results led to the identification of 14 influential components including trust, motivation, commitment, emotional intelligence, participation, communication, structure, education, culture, leadership, technology, and reward. Other results showed that the existing status of identified components in organizational empowerment based on knowledge management is desirable. In addition, the components were categorized into three categories: individual, organizational, and interpersonal using factor analysis. Among the individual factors with path coefficient (0.88) ranked first, organizational factors (0.87) ranked second and finally interpersonal factors with path coefficient (067) ranked last.