Evaluation of Patients' Satisfaction From Dental Care Services Provided by Dental School of Yazd University of Medical Sciences in 2013

Satisfaction is a complex multidimensional phenomenon influenced by personal, psychological, social, cultural and economic factors. Health care Quality is usually defined as a set of patient satisfaction and treatment success. Patient satisfaction is a sign offering proper services that is not only the result of technology promoting, but also due to the correct behavior and good performance. The present study evaluates the patientschr('39') satisfaction from dental care services provided by the Dental Faculty of Yazd University of Medical Sciences in 2014.

This descriptive and cross-sectional study was done on 764 patients referred to Yazd dental school in 2014. Sampling was stratified by size of each class. A three part questioner including individual questions, questions about facilities & questions about dental services was designed. Data were analyzed by SPSS software, T-test, ANOVA & chi-square.

Mean age of patients was 25.11±12.08. General satisfaction from services provided, was evaluated: complete satisfaction 129 (16.89%), partial satisfaction 571(74.74%), partial dissatisfaction 52(6.8%) and complete dissatisfaction 12(1.57%). There was A significant difference between overall satisfaction with gender, age, education, marital status and place of residence (P>0.05).

As regards the results of the present study shows the patientschr('39') satisfaction from dental care services provided, in Yazd Dental School is in the desirable level and it is hoped that with solving of existing problems & improving the quality of services, the present situation can be improved.