Investigation and analysis of factors affecting the successful implementation of total quality management in the sesame products industry

Total quality management is a philosophy with a scientific perspective that focuses on continuous improvement in companies to provide special value to customers. t It provides the conditions under which customer satisfaction is achieved, with the efforts of everyone in the organization at the lowest real cost,. The aim of this research is to design a structured model through which the sesame product industry can achieve Total quality management. To do so, at first, theoretical foundations were studied and previous domestic and foreign research reviewed which resulted in identification of the components and factors affecting the successful implementation of total quality management. Then, the importance degree of each of the 16 identified factors was assessed using the fuzzy AHP technique.Using Pareto technique, low importance factors were eliminated and the remaining 10 factors were structured in the form of interpretive structural modelling technique. Respondents to the paired comparison questionnaires in both techniques consisted of 13 experts in the sesame production industry. The results of this study indicate that 10 factors affect the successful implementation of TQM at 7 levels. The two factors of management commitment and training were at the initial level, which somehow show the key variables of the model. Also, the design factor of products and services was placed at the end of the model, which in a way represents the output of the model.