Usability Evaluation of a Mobile-Based Application to Provide Home Health Services Using Heuristic Method

Considering the importance of Mobile Health (mHealth) in improving the quality of health services, evaluating the performance of applications that provide these services seems necessary. One of the dimensions of assessing applications is usability evaluation. This study aimed to evaluate the usability of a home health services mobile application (30Teb) using the heuristic evaluation method.

The present study was an applied cross-sectional one. The usability of the user interface of the 30Teb home health services mobile application to provide health services in Kerman was evaluated using a heuristic evaluation checklist. In this study, three evaluators independently evaluated the user interface of the 30Teb mobile app.

A total of 241 problems were identified by three evaluators. After deleting duplicates and then summarizing them, 69 problems remained in the final list. The highest number of identified problems was related to the “identification instead of reminder” and “skills” components, and the lowest number was related to the “privacy” component. Moreover, the highest severity of the identified problems was related to the component of “user freedom and control of the system,” and the lowest severity was related to the “privacy” component.

Although the problems identified in the 30Teb app were not very severe, paying attention to them in different design and implementation stages and solving these problems can lead to better user interaction and more effective use of a mobile application.