Designing a performance management model for government organizations based on social approaches using a mixed method of quantitative and qualitative data (Case study: Government organizations of Najafabad - Isfahan)

Performance management in government organizations can be the basis for planning the administrative system of the country and the social framework in this area can make the mission of providing quality services and excellence in this field more dynamic. To provide a performance management model with a social approach policy In terms of purpose, it was developmental and in terms of mixed method, it was exploratory and confirmatory factor analysis. In the qualitative part of sampling, texts related to the social field of the organization were used. Data collection method In the qualitative part, the survey method was used with open, axial and selective coding approach and was done using quantitative thematic method. In a small part, it was a survey method with a questionnaire distribution approach. In the qualitative phase of determining validity, the Lavache model was used. In the quantitative phase, the face validity of the questionnaire was determined based on the opinion of experts. Reliability of Cronbach's alpha coefficient was used and statistical analysis was performed using SPSS 22 and smart-PLS software. The social performance management model of government organizations was presented in 10 dimensions, 39 components and 136 indicators