Prioritizing effective factors on job satisfaction and its relationship with organizational commitment by applying TOPSIS technique (Case Study: East Azerbaijan National Oil Products Distribution Company)

The present study aimed to investigate the priority of factors affecting job satisfaction and its relationship with organizational commitment by applying TOPSIS technique at the national company for distribution of oil products in East Azerbaijan. The research method was descriptive-correlational and the data was collected through a questionnaire and an interview with experts in this field. The statistical population of the study consisted of all employees of the National Iranian Oil Distribution Company of East Azerbaijan (350 people). A total of 184 members of the community were selected using the Morgan table as the sample. Cronbach's alpha technique was used to ensure reliability of the questionnaire and content validity was used to ensure its validity. Pearson correlation coefficient and SPSS software were used to analyze the data. According to the results of research hypotheses, there is a significant relationship between job and social factors with organizational commitment, while there is no significant relationship between organizational commitment and organizational commitment in the AYP distribution company. Also, the results of applying MADM techniques such as AHP and TOPSIS show that among the five factors affecting job satisfaction (personal, occupational, managerial, organizational and social factors), individual factors have the greatest impact on organizational commitment and further options related to these factors were ranked by TOPSIS Technique, so that among the individual factors (job title), job factors (job promotion), management factors (employee empowerment), organizational factors (how to work in the workplace) and among Social factors (social attitude toward occupation) had the highest rank.