Critical Success Factors (CSFs) of Business Continuity Management:A Case Study in the Iranian Petrochemical Industry

The primary purpose of the present study is to determine Critical Success Factors (CSFs) of Business Continuity Management (BCM) in the Iranian petrochemical industry. Based on an in-depth review of previous studies, the sub-factors affecting BCM were extracted. Then, exploratory factor analysis and confirmatory factor analysis were applied to identify and verify the CSFs of BCM. The results demonstrate the significance of nine CSFs as follows: “business continuity strategy”, “contingency planning”, “crisis management”, “emergency management”, “enterprise risk management”, “disaster recovery”, “business continuity culture”, senior management commitment and support”, and “business impact analysis”. As this study was performed in the Iranian petrochemical industry, caution should be taken on the generalization of our findings. Practical implications - The identified CSFs could provide useful insights to successfully implement BCM for the managers of the surveyed organizations, especially, and other organizations in general. This research could develop theoretical literature on the CSFs of BCM and create a deep insight into the implementation of BCM.