Process Capabilities of Knowledge Management and Open Innovation and Its Role in Human Resource Productivity in Knowledge-Based Companies

This article seeks to identify and enumerate the important variables that make up the two key concepts of "knowledge management process capabilities" and "open innovation" in the context of management and organization literature and assess the impact of these two concepts on "human resource productivity" in knowledge-based companies in Tehran. This research is an applied one in terms of purpose. Collection of data related to theoretical issues and extraction of factors, variables and initial indicators was done through documentary method. The required field data were collected using a researcher-made questionnaire and the research variables were calculated quantitatively using the structural equation modeling method and confirmatory factor analysis. Findings indicate that the capabilities of knowledge management process and open innovation as key factors affecting the productivity of human resources including learning and growth variables as well as internal processes of knowledge-based companies in Tehran province have a positive and significant effect. The research results indicates that it is important that managers of knowledge-based organizations located in Tehran can by purposeful and intelligent management of knowledge transfer processes such as knowledge acquisition, knowledge application, knowledge conversion and knowledge institutionalization on the one hand and strengthen open innovation features such as organizational readiness, participation and recruitment capacity, on the other hand, help to increase the level of human resource productivity of knowledge-based organizations.