Meta Synthesis of librarians' information and communication skills to improve public library services (Case study: Khuzestan province)

The purpose of this study is meta-synthesis the communication skills (verbal, non-verbal and interpersonal) and information (software, hardware, network, communication technology) of librarians to improve public library services.

To achieve the purpose of the research, the combined method, which includes the simultaneous use of meta- Synthesis technique and content analysis, Delphi technique, structural validity and modeling has been used. The statistical population consisted of 327 librarians in Khuzestan province in 1398. By proportional attribution sampling method, 175 people were selected and 129 concepts in the field of information skills and 95 concepts in the field of communication skills were selected and then these concepts were implemented by implementing three stages of Delphi technique with reliability. 0.97 and validity (0.90) has been obtained

The descriptive findings of the study showed that the means of communication skills and information skills are equal to 0.98 and 0.86, respectively, at the desired and relatively desirable levels. In this study, the role of three variables of gender, age group, educational status among librarians was discussed and it was found that among these factors, "information and communication skills" among different libraries and educational status, respectively, according to the level of significance /042 and 0.34.

The situation of information and communication skills of librarians in public libraries of Ahvaz province is at a relatively good level. Courses and workshops should be held for better knowledge of information and communication skills and the ability to learn to work with information and communication software to improve librarians' skills.