Evaluation of the Performance of Ilam Gas Treating Company Based on the Balanced Scorecard
The purpose of this study is to evaluate the performance of Ilam Gas Treating Company based on the BSC. This study has identified indicators in the areas of finance, customer, growth and learning and internal processes based on BSC in that company and checks them for performance evaluation. Field methods and libraries were used to collect information, but the main tool for collecting information was questionnaires that were received from the Statistical population research. Analysis was performed with SPSS software and validation was performed with AMOS software. The classified of this research is applied in terms of purpose and in terms of research method is descriptive-analytical research. The results of this research indicate that the indicators "customer satisfaction", "increase in efficiency", "increase in revenue" and "improve employee satisfaction" are appropriate and practical criteria for measuring the performance and Respectively have the highest impact factor from a technical point of view.
- حق عضویت دریافتی صرف حمایت از نشریات عضو و نگهداری، تکمیل و توسعه مگیران میشود.
- پرداخت حق اشتراک و دانلود مقالات اجازه بازنشر آن در سایر رسانههای چاپی و دیجیتال را به کاربر نمیدهد.