The Sociological Analysis of the Antecedents and Consequences of Organizational Anomie: The Case Study of Refah Kargaran Bank in Lorestan Province

An organization is a social phenomenon that acts to achieve a common goal using individuals and groups who interact with each other. Since the organization is a social phenomenon, the models and norms that are followed by the members of the organization should be balanced and congruent so that the organization can stay away from disorder and chaos. In fact, organizations – as social phenomena – can get afflicted with anomaly, turmoil, disorder, and chaos; this state is theoretically called organizational anomie. Consequently, the study at hand was carried out to explore the antecedents and consequences of organizational anomie using a mixed methods approach. The statistical population of the study was comprised of the related experts, including the staff and line managers of Refah Kargaran Bank in Lorestan Province, Iran, out of which 30 individuals were selected using purposive sampling and theoretical sufficiency principle. In the qualitative phase of the study, data was collected using semi-structured interviews, while a questionnaire was used to collect data in the quantitative phase. Then, the data obtained in the qualitative phase was analyzed using ATLAS.ti software and coding method, while the quantitative data of the study was analyzed using the Fuzzy Delphi method. The findings reveal that the unethical atmosphere of the organization, weak leadership and management, favoritism and partiality, weak communications, lack of meritocracy, and lack of an appropriate evaluation system are the main antecedents of organizational anomie. Moreover, reduced personal and organizational performance, administrative corruption, reduced profitability and market share, lack of competitiveness, reduced loyalty, and loss of customers are the main consequences of organizational anomie.