Presenting a Quality Model for Hygienic and Health Services Based on the Values of Islamic Management in the Health Industry

Discussing and reviewing the quality model for hygienic and health services from Islamic viewpoint is of importance, because as the value of providing services is proven, its necessity and importance become more transparent. Therefore, the aim of this paper is to provide a quality model for hygienic and health services based on Islamic values in the health insurance industry.

Considering the purpose, the current research study is applied, and in terms of nature, it is descriptive of correlation type, and the method used is of survey. The statistical population includes two groups; 1) 14 experts who were selected among academic and seminary elites familiar with the subject of research by the snowball sampling method. 2) Managers, supervisors and experts of different departments of the Social Security Organization (390 people) and health insurance (226 people) in southeastern Iran were selected by stratified random sampling, and based on Morgan’s table, the sample size was 118 and 59 people; respectively.

Components in the field of service quality in the health system from Islamic viewpoint (relying on the source of the Quran and hadiths) were identified, and a questionnaire consisting of 8 dimensions (divine motivation and intimacy, compassion and kindness, attention to participation and collaboration, public relations, growth and reverence, prudence and foresight, rule of justice and evaluation and observation) and 65 components was prepared. The face and content validity of the questionnaire was evaluated using the opinion of experts (academic and seminary experts). Cronbach's alpha coefficient of the questionnaire was also estimated to be higher than 0.7, which indicated the internal consistency of the items and the reliability was confirmed. Data analysis was done using structural equation modeling in PLS software. Based on the results, all paths between the research variables were approved from the perspective of both the Social Security Organization and the Health Insurance of Southeastern Iran at 95% confidence level.

According the analysis of the research model from the perspective of the Social Security Organization of Southeastern Iran, the highest path coefficient was obtained for the dimension of public relations and then for evaluation and observation; and from the point of view of health insurance in southeastern Iran, the highest path coefficient was obtained for the rule of justice and then public relations