Optimization of supply chain delivery to customer and demand management using knowledge management: system dynamics approach

In global competition, a variety of products should be made available according to the customer's request, customer's demand for high quality and fast service, increasing the pressures that have not existed before; Consequently, companies for this global competition have to use knowledge management and are aware of the necessity of using knowledge in the organization. In this research, we are looking for a model to optimize the supply chain delivery to the customer using knowledge management in petrochemical products manufacturing company, and also due to the dynamic nature of knowledge management and the impact of its components on the supply chain, the system dynamic methodology has been used. More demand and ultimately leads to increased delivery of goods and greater customer satisfaction