Structural analysis of the effect of job stress on quality of work life and organizational health according to the mediating role of citizenship behavior and the moderating role of employment status (Case study: employees of teaching hospitals affiliated to Ahvaz Jondishapur University of Medical Sciences)

One of the most critical subjects in all organizations is Improvement of human resources performance for achieving goals. Therefore it's necessary schematization of plans and solutions for decreasing strain and then increasing Organizational Citizenship Behaviors, quality of work-life, and satisfaction. The purpose of this study is to investigate the effect of job stress on the quality of work-life and organizational health of health care personnel (physicians, nurses, paramedics, administrative and service staff) with the mediating role of organizational citizenship behavior.

This study is an applied research in terms of purpose and descriptive-correlation in terms of data collection. This study was conducted on a non-random sample of 318 health care personnel in Ahvaz teaching hospitals. Data were collected by standard questionnaires with validity and reliability, and analyzed using structural equation modeling with SmartPLS software.

The results of testing the research hypotheses showed that job stress has a negative effect on the quality of work-life, organizational health and organizational citizenship behavior with path coefficients of -0.71, -0.69 and -0.60 and t-statistic, 10.81, 8.62 and 9.88. Also, organizational citizenship behavior plays an effective mediator in influencing job stress on the quality of work-life and organizational health.

The results illustrated that increasing the job stress of health staff leads to a decrease in organizational citizenship behaviors, quality of work-life and organizational health and vice versa. Also, the employment status and job security that it provides can modify this impact.