Analysis of the Relationship between European Quality Management Criteria (EFQM) and Human Resources Productivity (Case Study of Kerman Executive Agencies)

The purpose of this study was to analyze the relationship between Quality Criteria (EFQM) and human resource productivity in Kerman executive agencies.

The present study is a descriptive correlational and developmental-survey type. The statistical population of this research in the process of making a model of knowledgeable experts, consists of two categories: experts in the field of management and administrative affairs and staff of executive agencies of Kerman city. The sampling method was non-random and purposive sampling of the experts and the stratified sampling method for the staff. The sample size was 30 experts and 524 employees. In this study a researcher made manpower productivity questionnaire and a standard EFQM questionnaire were used to collect the required data. Data were analyzed using inferential statistics, structural equation approach, confirmatory and exploratory factor analysis, Pearson correlation tests and one-sample t-test using AMOS and SPSS software.

Findings showed that there was a positive and significant relationship between quality and its dimensions and HRM.

Employing new management systems and organizational excellence models such as the EFQM in the long and short term will increase the efficiency and effectiveness of the employees and thus increase the efficiency of the workforce.