The role of knowledge management strategies in improving the quality of educational services

Schools have traditionally been considered knowledge-based organizations, but in many of them knowledge management processes have not yet been formally designed and implemented. So the question that can be asked is to what extent the existence of strategies strengthens knowledge management processes in improving the quality of educational services. Therefore, the present study sought to investigate the role of knowledge management strategies in improving the quality of educational services. The statistical population of this study included 1970 teachers of secondary schools in Bojnourd.Which was selected as a statistical sample using stratified sampling method of 300 teachers. Necessary information for testing research hypotheses was collected through the standard questionnaire of Akhavan and Saleh Olia (2014) and Trivinoghadam et al. (2016). The validity of these questionnaires was assessed in the form of confirmatory factor analysis and Cronbach's alpha was used to assess its reliability. In order to analyze the data, structural equation modeling technique and AMOS24 software were used. The results of this study showed that knowledge management strategies improve the quality of educational services. Human-centered knowledge management strategies improve the quality of educational services. System-based knowledge management strategies also improve the quality of educational services.