A Scientific and Integrated Coaching Training Pathway to Accelerate HCV Eradication and Use of Telemedicine for Covid-19 Patients in 5 Local Health Units in Italy

The experimentation of skills’ development and measurement tools for clinical innovation is presented in two case -studies concerning telemedicine and HCV eradication. 71 professionals from 5 Healthcare Units of Lazio region, Italy, were enrolled in an individual and team coaching course aimed at enhancing a core skill for “service design “competence, composed by 5 soft skills (communication, result orientation, emotional intelligence, conflict management, networking). The core skill “service design” and the use of the new techniques were measured at the beginning and at the end of the course (9 months), on which the Covid-19 emergency had an impact. The 19.4% of professionals improved all the 5 skills and reached the threshold of excellence, demonstrating the effectiveness of individual and team coaching, mentoring, experiential training, according to an objectively measurable structure and achieving the 65% of the system target in a 6 months’ time, with 90 hours’ person -days allocated.