Analyzing the level of rural satisfaction with the quality of local government services (Case: rural settlements of Rey city)

Lack of attention to the demands of the villagers regarding the assessment of the level of satisfaction with the quality of services provided in rural centers will lead to many challenges in the development of rural development. Therefore, analyzing and identifying the strengths and weaknesses of services in the Russian environment will help local management, planners, and rural stakeholders in appropriate and efficient planning in this area. According to the purpose of the applied research and according to the data collection method, the present research is a survey type and according to the nature of the data, it is a quantitative research type. Based on the background of the research and preliminary studies of researchers in the field of coordinating the main questionnaire with the conditions and requirements of local management services has been set. The results showed that due to planning based on the technology-oriented approach (technical-instrumental and with expert originality) and disregarding the opinion and demands of rural residents studied in development programs and implementation of projects, a lot of gaps between expectations and perceptions. Rural residents have local management services in terms of sensibility, reliability, reliability, responsiveness, and empathy. Although in some aspects of the five dimensions, the situation of the villages has improved compared to the past, but little attention has been paid to the demands of the villagers and their non-participation in the service process.