Designing a performance management model by organizational resilience approach for regional electricity companies (case study: Khorasan Regional Electricity Company)

Achieving sustainable success and survival in today's challenging business conditions depends on the ability of organizations to cope with crises and return to normal conditions which mean organizational resilience. This study has been done aimed to design a performance management model, emphasising organizational resilience for Regional Electricity Companies. The exploratory mixed method has been used in this study. In the qualitative phase of the research, the Thematic Analysis strategy was used to design the model. Also, in the quantitative step, a survey strategy with a Structural Equation Modeling approach was used to test and validate it. In the qualitative phase, the statistical sample of the research encompasses 13 experts using Judgmental Sampling and in the quantitative step, it includes 205 employees of Khorasan Regional Electricity Company using Stratified Random Sampling. Based on the findings, the performance management model with organizational resilience approach was identified and confirmed in four elements including influencing factors on performance with organizational resilience approach, dimensions and components of performance with organizational resilience approach, strategies of the performance management with organizational resilience approach which lead to internal and external consequences such as productivity enhancement, performance sustainability, Improvement of service delivery and stakeholder satisfaction.