Humanitarian relief supply chain performance evaluation by a SCOR based Trapezoidal type-2 fuzzy multi-criteria decision making methodology: An application to Turkey

Determining the most important criteria to evaluate Humanitarian Relief Supply Chain (HRSC) performance is aimed in this study. For this purpose, Supply Chain Operations Reference (SCOR) model is adapted to HRSC. A trapezoidal type-2 fuzzy Analytic Hierarchy Process (T2F-AHP) methodology is proposed to evaluate the criteria influencing the performance of the HRSC, and also evaluate different Non-Governmental Organizations’ performances operating in Turkey as a real case study. Results of this methodology is aimed to be used by both governmental and non-governmental organizations to improve their HRSC strategies. Lastly, results are discussed with sensitivity analysis to demonstrate the feasibility and applicability of the proposed methodology.