The Role of Quality of Educational Services in Academic Burnout Decrease of Higher Education Students by Research Capabilities Mediation

The purpose of this study was to investigate the role of Quality of Educational Services on Academic Burnout Decrease of Higher Education Students by Research Capabilities Mediation.

Methodology of the research was quantitative, in terms descriptive-Correlation. The statistical population was postgraduate students at Razi University in the academic year of 2019-2020. Based on Kregci and Morgan table and using relative stratified random sampling method, 346 people were selected as the statistical sample. The sampling method was available method. To collect data, Quality of Educational Services Questionnaire of Parasouraman and et al (1985) (with reliability α = 0/97), Research Capabilities Questionnaire of Aryani and et al (1395) (with reliability α = 0/93) and Academic Burnout Decrease of Maslach (2002) (with reliability α = 0/74) was used. Validity of the tools was confirmed by the professors of education and psychology. Data were analyzed using two software’s Spss vs. 22 and lisrel. 8/50 and analyzed by structural equation modeling.

The results showed that the proposed model had suitable and the component of quality of educational services has a direct and indirect effect through the component of research capabilities on academic burnout decrease (P<0/05).

Improving the quality of educational services can be an effective step to help graduate part of universities to better meet student expectations, plan to improve their research skills and reduce academic burnout of students.