Factors Affecting the Psychological Resilience of Employees in Bank Melli Branches

Currently, various organizations are interested in analyzing the psychological resilience of their employees and the factors affecting it. Extensive studies have not yet addressed psychological resilience among bank employees. To this end, this study investigated resilience and the factors affecting employees of the branches of Bank Melli in Kerman.

In this self-reported cross-sectional survey, 358 employees in the branches of Bank Melli in Kerman were selected as the respondents using stratified random sampling. The respondents completed a questionnaire adapted from the Connor-Davidson Resilience Scale (CD-RISC), the Persian version of the Emotional Intelligence Scale-41 (FEIS-41), Multidimensional Scale of Perceived Social Support (MSPSS), and Occupational Stress Questionnaire-HSE of the British Institute of Health and Safety from August to December 2019. The collected data were analyzed using SPSS 23 software and AMOS 21 software using structural equation modeling and bootstrap method to evaluate the mediating effect.

Emotional intelligence and social support scores were both directly (β = 0.485 and p˂0.001 for emotional intelligence, and β = 0.248 and p˂0.001 for social support, respectively) and indirectly (β = 0.174 and p = 0.001 for emotional intelligence, and β = 0.081 and p = 0.001 for social support) associated with the resilience scores. The three variables of emotional intelligence, social support, and work-related stress predicted 51% of the variances of resilience.

The findings showed that emotional intelligence and social support can increase the psychological resilience of bank employees by affecting their work-related stress