The Mediating Role of Ambidexterity and Organizational Voice in the Effect of Intellectual Capital on the Performance of Knowledge-Based Companies

The purpose of this study is to explain the effect of intellectual capital on performance by emphasizing the mediating role of ambidexterity and organizational voice. This research is an applied research and a descriptive-correlation type, specifically a structural equation model in terms of purpose and data collection method respectively. The statistical population is knowledge-based companies in Khorasan Razavi province and the measurement tool was a standard questionnaire with 47 questions that 87 companies answered. Convergent and divergent validity was used to evaluate its validity and Cronbach's alpha and composite reliability were used for its reliability. Data analysis was performed with SmartPLS3. The results show that intellectual capital doesn’t affect performance directly or through organizational voice, but it does affect ambidexterity and organizational voice. Organizational voice also affects ambidexterity, and ambidexterity mediates the impact of intellectual capital on performance. Therefore, it is suggested that these companies strengthen their intellectual capital by training skills and increasing creativity and innovation, creating a suitable platform for sharing knowledge among employees and learning from each other, formulating necessary programs and improving communication with customers and other stakeholders, not only help nurture creative, courageous, and critical employees but they also increase their capability to exploration and exploitation of opportunities, thereby improving their performance. Considering the role of organizational culture in the formation of organizational voice and intellectual capital, as well as environmental uncertainty and risk-taking in the relationship between ambidexterity and performance, it is suggested that these variables be considered as moderating variables in this field.