Virtualization System as a Decision-Making Report: A Case Study of the National Research Council of Thailand

According to the administration of research data and funding for governmental organizations and funding agencies, the National Research Council of Thailand (NRCT) employs a National Research Management System (NRMS). NRCT needs different categories of data to provide information to various government departments to make policy decisions related to research funding. NRMS has so far collected a significant amount of such data. However, the tools needed for prompt analysis of such large amounts of data are inadequate. The purpose of this article is to discuss a multi-dimensional report system to provide enhanced information to support the decisions of policymakers. This involves creating reports with diverse views based on the numerous fields in the system, such as sorting by year, funding entity, ministry, department, policy and research strategy, and research issues, etc. and exhibiting a dashboard report to the officers and executives responsible for decision-making in the form of an overview of national research data by using Business Intelligence (BI). For the development of the report system, the research uses Tableau software. The officers who assessed the proposed report system expressed satisfaction, as shown by the outcomes of the user evaluations. A key feature mentioned was the ability to submit more reports to high-level administrators quicker.