Construction and validation of dimensions and components of the Social Citizenship Behavior Scale in the Corona Pandemic (in order to provide a native model in public hospitals)

Social citizenship behavior is one of the organization's intangible assets and includes a set of informal voluntary social behaviors that cover a wide range of social behaviors. Its mismanagement can have adverse effects on the performance of the organization and its members. The general purpose of the present study is to construct and validate the scale of social citizenship behavior that provides the implementation and operation of this tool in field studies.

The present study is applied-exploratory in terms of purpose and descriptive survey in terms of method. To conduct research, the contents and topics of social citizenship behavior were examined using the factor analysis technique and content analysis method of scientific texts, as well as the opinions of qualified thinkers and experts, and a researcher-made questionnaire of social citizenship behavior was obtained to obtain validity and reliability. Completed by experts and managers. The reliability coefficient of the test was calculated to be 0.838 using Cronbach's alpha test.

Exploratory factor analysis of social citizenship behavior items showed that about 76.654% of the desired variance can be explained by the components of this questionnaire. After one rotation of Varimax-type factors, the correlation between each item with each component was determined in the best case. Accordingly, eleven components with the highest weight were selected and extracted: Sense of social belonging, social identity, sense of social justice, participation, sense of social effectiveness, core value, sense of social security, collective affection, social cohesion, social resilience, and altruism.

According to the research findings, it can be concluded that social citizenship behavior is a multifaceted concept with many dimensions and components and cannot be studied with limited dimensions and components.