Investigating the Effect of Knowledge Management on the Performance and loyalty of Employees with the Moderating Role of Innovation (Case Study: Employees of Tabriz Petrochemical Company)

With the increase of social capital, the business of companies is prosperous. Otherwise, many challenges will be placed on the way of companies' success to retain customers, including solutions for organizations to gain competitive advantage, create and increase processes of knowledge absorption capacity in the organization, knowledge absorption capacity is the basis for increasing organizational knowledge. It is also attracting new knowledge in order to achieve organizational goals and also providing creative solutions to solve organizational problems. Therefore, in this research, the mediating role of knowledge management in the effect of social capital and absorption capacity on the company's financial performance is investigated. This research is descriptive-correlation type. The statistical population of this research consists of managers and employees of financial companies; 150 members of the sample were randomly selected and the questionnaires were completed. The data were analyzed using spss software and partial least squares method and SmartPLS software. were analyzed. Examining the results of this research showed that social capital has an effect on knowledge management and absorption capacity and does not affect the company's performance, also absorption capacity has a significant effect on knowledge management and company performance, and knowledge management also has a significant effect on company performance; In addition, knowledge management was able to mediate the relationship between social capital, absorptive capacity and company performance.