Analysis of Urban Management Performance on Citizens' Access to Social Welfare Services the Case Study of Neighborhoods in Region 18 of Tehran City

Today, urban management aims to achieve social welfare for all citizens, to find ways to improve the standard of living and ways to receive public services, and finally to provide the basic needs of urban society. This research aims to measure the performance variables of urban management regarding citizens' access to social welfare indicators in the 18th district of Tehran. The research method is "content analysis" and "survey". Data were collected using a questionnaire. SPSS and GIS software were used for data analysis. Based on the results of the integrated model of the average ranks in this research, the performance of urban management and its effect on the level of welfare of citizens using TOPSIS, FAZI, VIKOR and WASPAS models showed that the health neighbourhoods, Valiasr North, Sahibulzaman, and Valiasr South are in the rank of enjoyment. The areas of Ferdous Town, Imam Khomeini Town, Hefdeh Shahrivar, and Shahid Rajaei are in the category of semi-enjoyed urban welfare. The neighbourhoods of Yaftabad, and Shamsabad, are in the category of low enjoyment, and the neighbourhoods of Khaleej Fars and Sadeghieh are also in the rank of not enjoying urban welfare. A significant difference higher than 0.05 indicates that in Sadeghieh neighbourhoods with an average difference of -5.2, Gulf of Fars with an average difference of -4.88, and Shamsabad neighbourhood with an average difference of -4.83, the most dissatisfaction of citizens is seen. The indicators of the physical dimensions are different in the studied localities and health localities with an average difference (-0.27), Northern Valiasr (-0.32), Sahibul Zaman (-0.34), Southern Valiasr (-0.41) with a smaller difference and At a significance level higher than 0.05, it indicates that the performance of urban management in the welfare of citizens has been more than other localities