Engagement of customers through the content produced by the company on the Instagram platform of Novin Insurance

The purpose of this study is to analyze the effect of consumers' perceptions of the enjoyment and originality of the content produced by Bimah Naveen on the Instagram platform on the emotional involvement of customers. Also, the present study examines the effect of emotional involvement of customers on the intention to repurchase and the intention to follow the recommendation with the mediating role of word of mouth advertising. Electronically paid. The research method is descriptive-correlation in nature. The statistical population includes customers of the new insurance company who are followers of this company's Instagram platform. 335 people were selected as the sample size. The research sampling method is purposeful. The collected data were analyzed based on structural equation modeling with PLS software. The results showed that perceived pleasure and perceived authenticity have an effect on the emotional involvement of customers. Also, the emotional involvement of customers has a positive effect on word-of-mouth advertising and repurchase intention. Word-of-mouth advertising has an effect on the intention to follow the recommendations sent and the intention to follow the recommendations sent has an effect on the intention to buy again. Also, the results showed that word-of-mouth advertising does not affect repurchase intention.The results of the present research provide a better understanding of the role of emotional involvement of customers with the content posted by the novin insurance company on the Instagram platform.