EVALUATION OF MANAGERIAL PERFORMANCE BASED ON 360-DEGREE EVALUATION MODEL IN HEAD NURSES OF SHAHID CHAMRAN HEART TRAINING AND MEDICAL CENTER IN ISFAHAN IN 2021

Hospital managers, especially ward heads, have an irreplaceable role in improving the quality of hospitals to provide appropriate health services to the people. Having an efficient and effective evaluation system to recognize the competencies and abilities of hospital managers can play an important role in providing higher quality services in health care organizations. The purpose of this study was to evaluate the performance of nurses at Shahid Chamran Hospital in Isfahan using a 360-degree evaluation method.

The present cross-sectional descriptive study was performed on 20 nurses of Shahid Chamran Center in Isfahan in 1400 by census method. The data collection tool was a 360-degree performance evaluation checklist. In this process, each head nurse was examined from all angles and all unit managers (superiors) and subordinates (nurse, assistant, staff, ward secretary) were evaluated. The overall score of this checklist was from zero to one hundred and its evaluation dimensions were generally weak in the three areas of clinical leadership, clinical accreditation and training (average score below 70) and modifiable (average score 70 to 80) and acceptable. (Average score above 80). Data in each domain were analyzed by SPSS software version 23.

According to the results obtained from the 360-degree evaluation checklist of nurses, 3.75% of nurses in the field of clinical leadership received a poor score, 38.75% a modifiable score and 56.25% an acceptable score. In the field of clinical accreditation, 7.9% of the head nurses received a poor score, 32.26% a modifiable score and 60.12% an acceptable score. In the field of clinical education, 5% of the head nurses received a poor score, 25.21% a modifiable score and 75.73% an acceptable score.

According to the results of this study, it was found that the performance of a number of head nurses was poor in some aspects and needed to be corrected. Hospital managers, especially nursing managers, should take the necessary action to correct their weaknesses and shortcomings while promoting their nurses. Therefore, continuous evaluation using a 360-degree performance evaluation checklist of head nurses in all medical centers is recommended.