Evaluating the Level of Citizens' Satisfaction with the Performance of Urban Management in Field of Urban Services (Case Study: District Two of Shiraz Municipality)

Urban services are considered as a tool of urban management and the main factor in the continuation of urban life, without which the citizens' lives will cease to function. Optimal and principled distribution of urban services in accordance with the wishes of the people is of great importance in the process of urban planning. In this research, it is tried to measure the level of citizens' satisfaction with the performance of urban management in the field of urban services in the two cities of Shiraz, so that with a proper understanding of the issue, basic strategies and solutions can be developed to improve and strengthen the performance of urban management in the field of services and increase It provided the satisfaction of the citizens of this region. The research method from the point of view of the practical purpose and from the aspect of the nature and method, due to the fact that it seeks to evaluate the level of satisfaction of citizens with the performance of urban management in the area of urban services in Region 2 of Shiraz Municipality, it is descriptive and in terms of time, it is a cross-sectional research type. come The statistical population of the research, based on the 2015 census, includes 178,116 citizens living in Region 2. The research sample is based on Cochran's formula, 384 people. The research collection tool is the questionnaire. The research collection tool is the questionnaire. The questions of the questionnaire are organized according to the objectives. After the necessary collection, the collected raw data was entered into the spss software and finally, based on the raw data entered into the software, the information from the questionnaires was obtained in two parts, descriptive and inferential. The results show that all three components of public services (with an average of 2.515), technical services (with an average of 2.385) and cultural services (with an average of 2.088) had a weak situation, and this means that the satisfaction of citizens towards They are weak. Examining the rank average of the Friedman test shows that the highest average rank was related to the index of the status of construction supervision, then the index of the status of public transportation and the index of the status of public green spaces. Also, the lowest rank was related to the index of the state of public health services and then the index of the state of people's participation.